Privacy Policy

Privacy Policy

Introduction

Welcome to https://tesla-collision-diagnostics.collision-talk.com (hereafter referred to as “Tesla Collision Diagnostics,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users accessing our website, utilizing our applications, and interacting with our services and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://tesla-collision-diagnostics.collision-talk.com.
  2. Mobile applications and software developed by us for user interaction.
  3. Online services and tools provided through our platform.
  4. Any other platforms or services we may offer in the future that fall under our ownership or control.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external resources have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices when:

  1. You register an account and use our applications and services as an authorized user.
  2. You visit our websites, including interacting with website features and content.
  3. You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. The types of information we gather include:

  1. Account Information: This includes user names, email addresses, contact details, and passwords required for account creation and login.
  2. Payment Information: Credit or debit card numbers, expiration dates, and billing addresses are collected for transactions on our platform.
  3. Financial Information: We may gather data related to your financial status, creditworthiness, or insurance coverage, if relevant to our services.
  4. Purchase Information: Details about products or services you have purchased from us, including quantities, purchase dates, and transaction amounts.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile network information are collected for analytics and service improvements.
  6. Location Data: With your consent, we access location-based services to provide personalized content and services tailored to your geographical area.
  7. Feedback and Reviews: We encourage user feedback and reviews, which may include personal data if voluntarily submitted.
  8. Social Media Information: If you choose to log in through social media accounts or share content from our platform on social media, we may receive information from these third-party platforms.
  9. Product Information: Data related to the products you interact with, including product preferences, usage patterns, and performance feedback.

We collect this data through various means: user input forms, account settings, direct interactions with our customer support team, automated tracking technologies (such as cookies and device fingerprinting), and third-party service providers who assist us in providing services.

Cookies

Cookies are small text files stored on your browser or device when you visit our websites or use our applications. They play a crucial role in enhancing user experience and enabling essential functions:

  1. Strictly Necessary Cookies: These cookies are essential for the basic functionality of our platform, ensuring secure access, and maintaining user sessions.
  2. Preference Cookies: Used to remember your preferences, such as language settings, display options, or ad personalization choices.
  3. Analytics Cookies: Enable us to collect statistical data about user behavior on our websites, helping us improve performance and functionality.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon no longer needing the data, we securely delete or anonymize it to protect your privacy. The specific retention periods vary based on the type of information and legal obligations:

  1. Account information and transaction records are typically retained for a minimum of 7 years due to tax and financial regulations.
  2. Personal data associated with customer support interactions may be archived for future reference but is not used for marketing purposes.
  3. Analytics data is usually aggregated and anonymized before long-term retention, ensuring individual privacy.

Security Measures

We prioritize the protection of your personal data through robust security measures:

  1. Encryption: We use encryption protocols to secure data transmission between users’ devices and our servers, protecting sensitive information during transit.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
  3. Access Controls: Our internal teams have restricted access to personal data, with access granted only to authorized personnel for specific purposes.
  4. Regular Audits: We conduct periodic security audits and assessments to identify and mitigate potential vulnerabilities.

Children’s Privacy

Tesla Collision Diagnostics does not knowingly collect or solicit personal information from children under the age of 18 (or a lower age as required by applicable law). Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to rectify inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, except where required by law.
  4. Restriction: The right to restrict the processing of your personal data in certain circumstances.
  5. Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for specific purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
  8. Appeals/Complaints: The right to file appeals or complaints with relevant supervisory authorities if you believe your privacy rights have been infringed.

To exercise these rights, please contact our Data Privacy Team at [email protected] or via postal mail to:

Tesla Collision Diagnostics
Privacy Policy Inquiries
[Address]

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for the latest information.

Contact Information

For any questions related to privacy, data protection, unsubscribing from communications, or requesting a copy of this policy, please contact us:

Email: [email protected]
Postal Mail: Tesla Collision Diagnostics, Privacy Policy Inquiries, [Address]

We appreciate your trust in sharing your personal data with us, and we are committed to upholding the highest standards of privacy protection.